Thank you for your interest in Sheraton Moorea Lagoon Resort & Spa. Below are some of the most frequently asked questions we receive.
If you have further questions, please feel free to contact us.
What is the check-in and check-out time?
What is the maximum occupancy in a bungalow?
Is Internet service available?
Is it possible to rent flippers, diving masks or snorkels at the hotel?
What's the difference between an over-water bungalow and a Horizon over-water bungalow?
Can the hotel help arrange a babysitter for our children?
How to make local or international calls?
Do you have to make reservations in advance for Mandara Spa?
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What is the check-in and check-out time?
Check-in 2:00pm Check-out 11:00am
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What is the maximum occupancy in a bungalow?
Two adults for the over-water bungalows. Children are welcome in the garden and oceanfront bungalows. Please request an extra bed when making reservations.
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Is Internet service available?
Yes. A computer is also available at the front desk to check your E-mail or surf the Internet. Modem connection is also available from your room for portable use.
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Is it possible to rent flippers, diving masks or snorkels at the hotel?
The complete diver's kit is available at the hotel and is free of charge. You will find it in your over-water bungalow or if you're staying in another category of bungalow, go to the swimming pool and ask for it.
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What's the difference between an over-water bungalow and a Horizon over-water bungalow?
The Horizon Over Water Bungalows are on the very end of each grouping of over-water bungalows. Because of their location, they offer 180-degree unobstructed views of the water and horizon beyond.
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Can the hotel help arrange a babysitter for our children?
Yes, just ask for baby-sitting service 24 hours in advance of when you need baby-sitting.
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How to make local or international calls?
You can make direct local and long distance calls from your room. There are also pre-paid phone cards available for purchase at the reception desk.
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Do you have to make reservations in advance for Mandara Spa?
Yes, it is strongly recommended to make appointments in advance.
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